LogMeIn Rescue is a tool that LTS support technicians use to access remote computers and mobile devices. LogMeIn Rescue is safe and secure. All communication between the customer and the technician is SSL-encrypted. Follow one of the following instructions to download and start the LogMeIn Rescue Applet when you have an LTS Technician on the phone.
Important: The applet is a small program that must be running on your computer for the technician to be able to help you. The applet is automatically removed from your PC or Mac at session end.
Note: Actual screens and procedures may vary slightly depending on your operating system and LogMeIn Rescue settings on the technician's side.
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Provide remote support across iOS, Mac, Android, PC and other devices with LogMeIn Rescue's multi-platform support solution. Start a free trial! Alternatives to LogMeIn Rescue for Windows, Mac, iPad, iPhone, Android and more. Filter by license to discover only free or Open Source alternatives. This list contains a total of 22 apps similar to LogMeIn Rescue. List updated: 8/2/2018 12:06:00 PM. Starting a PIN Code Session: Mac OS X 10.8 or above and Safari. Go to www.LogMeIn123.com. The Support Connection page is displayed. The technician tells you a 6-digit code. Type the code in the box labelled Enter your 6-digit code. Click Start Download. The applet installer is downloaded.
- Windows
- Mac
- Mobile Devices
- Launch a LogMeIn Rescue session on Mobile Devices
Launch a LogMeIn Rescue Session on University Windows Computers
The following instructions are written assuming you are using Firefox and may vary slightly for different browsers; LogMeIn Rescue is compatible with most modern web browsers and operating systems.
- Go to www.LogMeIn123.com or support.me. The Support Connection page is displayed.
- The LTS technician tells you a 6-digit code.
- Type the code in the box labeled Enter your 6-digit code.
- Click Start Download. You are asked to download the Support-LogMeInRescue.exe applet.
- Click Save File to download the applet.
- In the Downloads box, double-click Support-LogMeInRescue.exe.
- Click OK if prompted to Open Executable File. You are asked Do you want to run this file?
- Click Run to execute the applet.
- If you encounter a Windows Defender Firewall security alert, please click Cancel as you will not be able to Allow access directly. The LTS technician will in this case restart your applet as a System Service.
- Click OK to allow LMI Rescue to elevate the session.
- Click Yes on the alert to allow the LogMeIn Rescue Applet to make changes to the device.
- Once the applet is running, wait for the technician to activate your session.
- You may be asked to give the technician permission to perform certain actions. Click Yes or OK to grant permission, or No or Cancel to deny.
What can you do during a Rescue session?
Cheez it expiration code p12228b1. Exact capabilities may vary according to LogMeIn Rescue settings on the technician's side.
- Chat with the technician(s)
- View a detailed session log
- Allow or deny the technician the right to perform certain actions
- Send individual files to a technician
- Change the display font size
- Revoke permissions, such as remote control or file management, from the technician by clicking the large X in the upper-left corner
- End a session by clicking the small X in the upper-right corner
Launch a LogMeIn Rescue session on Personal Windows Computers
The following instructions are written assuming you are using Firefox and may vary slightly for different browsers; LogMeIn Rescue is compatible with most modern web browsers and operating systems.
- Go to www.LogMeIn123.com or support.me. The Support Connection page is displayed.
- The LTS technician tells you a 6-digit code.
- Type the code in the box labeled Enter your 6-digit code.
- Click Start Download. You are asked to download the Support-LogMeInRescue.exe applet.
- Click Save File to download the applet.
- In the Downloads box, double-click Support-LogMeInRescue.exe.
- Click OK if prompted to Open Executable File. You are asked Do you want to run this file?
- Click Run to execute the applet.
- Once the applet is running, wait for the technician to activate your session.
- You may be asked to give the technician permission to perform certain actions. Click Yes or OK to grant permission, or No or Cancel to deny.
What can you do during a Rescue session?
Exact capabilities may vary according to LogMeIn Rescue settings on the technician's side.
- Chat with the technician(s)
- View a detailed session log
- Allow or deny the technician the right to perform certain actions
- Send individual files to a technician
- Change the display font size
- Revoke permissions, such as remote control or file management, from the technician by clicking the large X in the upper-left corner
- End a session by clicking the small X in the upper-right corner
Launch a LogMeIn Rescue session on University Macs
The following instructions are written assuming you are using Firefox and may vary slightly for different browsers; LogMeIn Rescue is compatible with most modern web browsers and operating systems.
- Go to www.LogMeIn123.com or support.me. The Support Connection page is displayed.
- The LTS technician tells you a 6-digit code.
- Type the code in the box labeled Enter your 6-digit code.
- Click Start Download.
- You are asked to open the LMIRescue.pkg.zip applet. Click OK.
- In the Downloads box, double-click Support-LogMeInRescue.
- Click Open to confirm that you want to run the applet.
- You will be prompted to grant access to Screen Recording for Support-LogMeInRescue. Click Open System Preferences.
- Check the box next to Support-LogMeInRescue.
- You will be prompted that Support-LogMeInRescue will not be able to record the contents of your screen until it is quit. You may click Later.
- Once the applet is running, wait for the technician to activate your session.
- You may be asked to give the technician permission to perform certain actions. Click Yes or OK to grant permission, or No or Cancel to deny.
What can you do during a Rescue session?
Exact capabilities may vary according to LogMeIn Rescue settings on the technician's side.
- Chat with the technician(s)
- View a detailed session log
- Allow or deny the technician the right to perform certain actions
- Send individual files to a technician
- Change the display font size
- Revoke permissions, such as remote control or file management, from the technician by clicking the large X in the upper-left corner
- End a session by clicking the small X in the upper-right corner
Launch a LogMeIn Rescue session on Personal Macs
The following instructions are written assuming you are using Firefox and may vary slightly for different browsers; LogMeIn Rescue is compatible with most modern web browsers and operating systems.
- Go to www.LogMeIn123.com or support.me. The Support Connection page is displayed.
- The LTS technician tells you a 6-digit code.
- Type the code in the box labeled Enter your 6-digit code.
- Click Start Download.
- You are asked to open the LMIRescue.pkg.zip applet. Click OK.
- In the Downloads box, double-click Support-LogMeInRescue.
- Click Open to confirm that you want to run the applet.
- You will be prompted to grant access to Screen Recording for Support-LogMeInRescue. Click Open System Preferences.
- Check the box next to Support-LogMeInRescue.
- You will be prompted that Support-LogMeInRescue will not be able to record the contents of your screen until it is quit. You may click Later.
- Once the applet is running, wait for the technician to activate your session.
- You may be asked to give the technician permission to perform certain actions. Click Yes or OK to grant permission, or No or Cancel to deny.
What can you do during a Rescue session?
Exact capabilities may vary according to LogMeIn Rescue settings on the technician's side.
- Chat with the technician(s)
- View a detailed session log
- Allow or deny the technician the right to perform certain actions
- Send individual files to a technician
- Change the display font size
- Revoke permissions, such as remote control or file management, from the technician by clicking the large X in the upper-left corner
- End a session by clicking the small X in the upper-right corner
Launch a LogMeIn Rescue session on Mobile Devices
Android using a PIN Code Session
Prerequisite: You must have LogMeIn Rescue + Mobile for Android from Google Play to use this tool.
Note: Actual screens and procedures may vary slightly depending on your device model and LogMeIn Rescue settings on the technician's side.
- Download the Rescue + Mobile for Android app. If the app is already installed on your device, tap LogMeIn Rescue on your Home page or app tray.
- The LTS technician gives you a 6-digit PIN code.
- Type the code in the box labeled Enter six-digit PIN code and tap OK.
- Accept the End-User License Agreement by tapping Accept. Note: This notification does not appear for consecutive runs.
- Once the applet is running, wait for the technician to activate your session.
- You may be asked to give the technician permission to perform certain actions. Click Yes or OK to grant permission, or No or Cancel to deny.
What can you do during a Rescue session?
Exact capabilities may vary according to LogMeIn Rescue settings on the technician's side.
- Chat with the technician(s)
- View a detailed session log
- Allow or deny the technician the right to perform certain actions
- Send individual files to a technician
- End a session by tapping Exit, or selecting Menu>Disconnect
iPhone using a PIN Code Session
Prerequisite: You must have LogMeIn Rescue + Mobile for iOS from the App Store to use this tool.
Note: Actual screens and procedures may vary slightly depending on your device model and LogMeIn Rescue settings on the technician's side.
- Download the Rescue + Mobile for iOS mobile app. If the app is already installed on your device, tap LogMeIn Rescue on your Home page or app tray.
- The LTS technician gives you a 6-digit PIN code.
- Type the code in the box labeled Enter six-digit PIN code and tap OK.
- Accept the End-User License Agreement by tapping Accept. Note: This notification does not appear for consecutive runs.
- Once the applet is running, wait for the technician to activate your session.
- You may be asked to give the technician permission to perform certain actions. Click Accept to grant permission, or Deny to deny.
What can you do during a Rescue session?
Exact capabilities may vary according to LogMeIn Rescue settings on the technician's side.
- Chat with the technician(s)
- Allow or deny the technician the right to perform certain actions
- End a session by tapping Exit, or selecting Disconnect
Remote assistance application designed for professional technicians, featuring quick connection methods to both PCs, MAC OS systems, and mobile platforms
Aside from highly-trained experts, professional tech support companies require a reliable remote assistance application to serve its customers with promptitude and accuracy. LogMeIn Rescue is one of the best choices in this field, as it comes with a user-friendly technician console, various connection methods, and support for mobile devices.
Tech support platform that targets Windows PCs, MAC OS, and mobile devices
The centerpiece of the LogMeIn Rescue package is the Technician Console, which manages all the support sessions, providing a rich-featured working environment for the tech support staff.
There are multiple connection methods a technician can use to request remote access to the customer. LogMeIn Rescue can generate a unique 6-digit code that the customer must enter at http://www.logmein123.com, or an URL that must be shared with the customer, either via email or any other means.
Gmail hacker pro for mac download. Alternatively, technicians can start a Rescue Lens session, sending the connection link via SMS and then providing support via a mobile platform on iOS, Android, or Blackberry devices.
Remote control sessions and detailed system information enquiries
Once the link is accessed on the remote workstation, the customer applet download is initiated, but not before asking for access permission and advising the customer not to authorize unsolicited remote sessions or disclose credit card information. The applet is used for chatting (predefined replies are available to the tech support team), file sharing, and remote control management, and is automatically removed at the end of the support session.
Support representatives can start remote viewing and control sessions, as well as request remote access to information about the target computer.
The integrated File Manager displays a double-sided interface, providing instant access to the contents of the remote PC. Technicians can also reboot the remote workstation in both normal and safe mode, run scripts, and check information about the computer, including its software and hardware configuration, running processes and services, installed applications, users, installed drivers, startup items, and recent system events.
Offers technicians the tools they need to diagnose the remote system
All the information LogMeIn Rescue can provide technicians with the customer's consent can help the support team diagnose the system and find a solution to every problem customers face.
Furthermore, support channels of specialized technician groups can be created, and reports can be generated, which encourages team work and joint efforts to increase the customer satisfaction levels.
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LogMeIn Rescue was reviewed by Mihaela Teodorovici5.0/5
LIMITATIONS IN THE UNREGISTERED VERSION- 14-day trial
- For the local computers you will use to support remote PCs:
- Broadband connectivity to the Internet (i.e T1, Cable modem, ISDN, or DSL)
- For the remote devices that you will support:
- Windows 10, 8.1, 8, 7, Vista, Server 2008 & Server 2012 (all including 64-bit)
- Apple Macintosh OS X 10.11 (El Capitan), 10.10 (Yosemite), 10.9 (Mavericks), 10.8 (Mountain Lion), 10.7 (Lion), 10.6 (Snow Leopard), 10.5 (Leopard) and 10.4 (Tiger)
- Broadband connectivity to the Internet (i.e. T1, cable modem, ISDN, or DSL)
- For the mobile devices that you will support:
- Rescue Lens: Android 4.1+ | iOS 7.0+
- Besides various minor fixes and improvements, this release of the Rescue website introduces the following new feature:
- Import Technicians from a File:
- By clicking Import technicians on the Rescue My Account page, Master Administrators can upload a CSV or JSON file to import technicians 'in bulk' to a selected Technician Group.
Logmein Rescue Mac Access
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- runs on:
- Windows 10 32/64 bit
Windows Server 2012
Windows 2008 32/64 bit
Windows 8 32/64 bit
Windows 7 32/64 bit
Windows Vista 32/64 bit - file size:
- 30.4 MB
- main category:
- Internet
- developer:
- visit homepage
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